Saturday, August 8, 2009

Additional instances cannot be launched, please try again later.

It seems for the last month, the server I've been playing on has been afflicted by the "Additional instances cannot be launched, please try again later." issue.

We have several complaints about our realm forums on it. I've even opened CS tickets asking for extra badges for defeating the door boss after hours.

Well I'm getting sick of it. I see several complaints on the Blizzard forums, but not all that many complaints elsewhere.

Step 1: Document the instance boss. Take a screenshot of when you start trying to zone in, make sure it includes the date and time, and when you finally get in. Write down notes too. Encourage everyone else to do the same.

Step 2: Save ticket conversations/responses. Encourage everyone else to do the same. WIM has great timestamps and records GM conversations rather well.

Step 3: File a well doccumented complaint with the BBB. Encourage others to do the same.

Step 4: A mass filing of complaints with a group like the BBB complaints creates a large amount of workload for whoever has to answer and address all the complaints. The workload = time = money. If answering a constant stream of such complaints is unprofitable, maybe they'll actually get to fixing what we're complaining about.

Honestly, Blizzard is failing to render services that we're paying for. They're failing to resolve this issue in a timely manner. We've had this problem for months. Technically we're in the right here. We've been extremely patient.

Step 5: ??? (Perhaps bliz will ban, you may want to do this at your own risk.)

Step 6: Working instance servers?

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